We guarantee that you will receive a full count of live healthy poultry within 1-3 days through Priority Live Shipping with the USPS. We often place extra chicks of same/like breed and gender you ordered in each box to help fulfill this guarantee. However, if losses should occur in shipment and you do receive fewer live birds than you ordered, we will make an adjustment either by replacing poultry, (please keep in mind quantities and availability of breeds may not be available), or by processing a refund of the per bird price, not including shipping and handling. You can log in for a claim report or call in. You must use a heat source that can maintain a temperature of at least 100 -105 degrees for the first 48 hours in the warm area of your brooder and have a cool area for the chicks to get away from the heat when needed. We do not recommend using puppy pads. See “care of chicks on arrival”. Hatchery Farms® does not guarantee mortalities or morbidities after the safe and timely delivery day of arrival.  There is no guarantee for in store and pickup orders after the poultry leaves the store.

Hatchery Farms® is unable to refund or replace any poultry after it has arrived safe and in a timely manner. Our pricing is not setup to incur these types of expenses and risk beyond that point. Our replacement or refund policy is only for unsafe or unusually long shipping risks that the USPS causes and must be reported immediately. “Policies /guarantees.”   Buying live poultry has inherent risk of successfully raising them and is a buyer’s risk. Sometimes things go wrong without any real reason that can be determined even when care instructions are followed.  98% of Cackle’s customers experience great success when following our care instructions and video’s. “care of chicks on arrival”

We offer a 30-day satisfaction guarantee. Prior approval is required before merchandise can be returned. You may call or write for approval. We accept merchandise for refund or exchange as long as it is in its original carton or container, has all the appropriate literature, has not been used, and is in a resalable condition. You may be subject to a handling and restocking fee of 10% of the original cost of the item. Merchandise that is drop-shipped from the factory may be subject to additional or different terms set by the individual manufacturers. Refunds will not be issued until the returned item has arrived at our facility. Shipping costs are not refundable, and it is the customer’s responsibility to pay for and insure return shipments. Returns cannot be shipped C.O.D.

If an item arrives damaged, if possible, have the delivery driver note the damage to the package upon delivery. If you find that a product is damaged upon opening the package, please call us immediately and we will help you resolve the problem.

Please be sure to include the invoice number with the product.

Shipments to Alaska, Hawaii Puerto Rico, and US Possessions are subject to additional shipping costs.

All Hatchery Farms® poultry are guaranteed to be of the grade, quality, sex and breed as represented. Should any error occur, we will make a prompt adjustment. In producing these chicks, the seller has followed approved and recommended methods of flock control and egg selection and has established sanitary and disease control standards in the Hatchery operation. Seller does not warrant poultry to be free from any disease which could not be ascertained at the time of sale. Liability is limited in all cases to replacement of damaged chicks and extra chicks must apply. Replacement good for one time only. Under no circumstances shall our liability, on claims of any kind, exceed the total price paid for poultry. We participate in the United States Department of Agriculture Animal Health inspection service “National Poultry Improvement Plan”.

All of the different pure breed birds are representations of the pure breed poultry named and may or may not be of our bloodlines. Our goal at Hatchery Farms® is to mate parent stock that will produce chicks that will mature into similar representations of each breed that is photographed. We have numerous flock owners and customers who show their birds at poultry shows throughout the United States. Of course, the birds shown at poultry shows are usually the best-marked bird of their entire flock. Most flocks of a pure breed will have some kind or degree of variance from one bird to another. A large percentage of the photos on our site are of our bloodlines.